The leading retailer and distributor of luxury timepieces aims to enhance customer care and extend its dedication to outstanding after-sales service with the introduction of Horology Services.
Cortina Holdings is proud to announce the opening of Horology Services, a dedicated after-sales service centre. This strategic initiative underscores the watch retailer’s unwavering commitment to provide exemplary after-sales support, further cementing its reputation for reliability, while nurturing trust among its esteemed clients and elevating their purchase journey.
Horology Services is committed to offering a comprehensive suite of after-sales support, specialising in watch maintenance, repair services, and exceptional customer care. Conveniently located in Capitol Singapore, this expansion builds upon the distributor’s wide array of offerings that cater to watch enthusiasts and collectors in Singapore. Brands carried by both Cortina Watch and Sincere Fine Watches can be brought to the centre for after-sales support.
Jeremy Lim, Chief Operating Officer of Cortina Holdings Limited, explains the ethos behind Horology Services: “Here at Cortina Holdings, we recognise that a luxury watch purchase is more than just a transaction; it is an investment. Our commitment to preserving the authenticity and optimal performance of our clients’ watches extends far beyond the initial purchase. This is the reason why we place great emphasis on reliable after-sales service. With Horology Services, we can now ensure our customers’ cherished timepieces remain in pristine condition and continue to perform at their best. This new extension of after-sales service allows us to provide a holistic experience that mirrors the unparalleled quality of our timepieces.”
At the heart of Horology Services lies a team of skilled technicians whose expertise spans a wide spectrum, encompassing basic services such as battery replacement and bracelet adjustment, as well as complex repairs involving intricate tourbillon movements, particularly for prestigious brands such as Franck Muller. Their proficiency ensures that each timepiece entrusted to them receives the highest level of care and service. All watches will be thoroughly examined by the team of qualified technicians before a service is carried out to determine the service procedures necessary.
Following the guidelines set forth by the respective brands, Horology Services will manage the coordination with the corresponding watch manufacturers. Throughout this process, the service centre remains the primary point of contact for its valued customers to ensure a hassle-free experience.
Located on the ground level of Capitol Singapore, the service centre boasts watchmaking tools in accordance with industry standards. The tastefully decorated 142sqm facility is designed to welcome clients in style and comfort. Blending soft grey hues with natural materials, the spacious interior creates a warm and inviting ambience. To further enhance the customer experience, a private room located within the premises ensures complete privacy for clients who prefer an uninterrupted consultation.
“Horology Services marks another milestone in Cortina Holdings’ unwavering dedication to delivering excellence, ensuring that our valued clients’ luxury watches receive the utmost care and attention. We invite all watch enthusiasts and collectors to experience the finest after-sales support at this new service centre,” adds Lim.
Horology Services by Cortina Holdings Limited is open from Monday to Friday, 10.00am to 5.00pm at 15 Stamford Road, #01-74/75/76 Capitol Singapore, Singapore 178906.
