Does Cortina Watch service all watches?
Yes, we service all watch brands.
Cortina Watch is the official agent for Concord, Chronoswiss, Ebel, Hautlence and H.Moser & Cie. If your watch is from another brand and you would prefer to send it to the official agent for servicing, we will help you in the process.
Where is the service centre located? What are the operating hours?
We have two service centres located in Singapore and Malaysia we service our in-house brands (see below). For all other enquiries, please reach out to us or deposit your watch directly to any Cortina Watch Boutique.
Cortina Watch and Pacific Time
391B Orchard Road
#18-06 Ngee Ann City Tower B
Tel: +65 6496 9331
Operating hours: Monday-Friday, 10am – 6pm (Closed during public holidays)
Cortina Watch Sdn Bhd
Suite 2206, 22nd Floor,
Central Plaza 34,
Jalan Sultan Ismail
50250 Kuala Lumpur.
Tel: 03-2148 2814 or 03-2144 9520
Fax: 03-2145 1866
Operating hours: Monday-Friday, 9.30am – 6pm (Closed during public holidays)
My watch needs servicing, what should I do?
Please deposit your watch for servicing at any Cortina Watch boutiques, or directly to our service centre at Pacific Time (S) Pte Ltd.
How can I check the status of my watch repair?
Kindly call the service centre or boutique which you have deposited your watch to check on the status. Please prepare your repair sheet number given upon sending your watch for repair and/or servicing to facilitate the checking process.
How long does it take to get my watch repaired?
The duration of watch repair depends from case to case.
For a full maintenance service, it usually varies from three to six months (subjected to spare parts availability) and our technician will advise you with more details upon checking the watch.
Is there any warranty after servicing?
Cortina Watch provides a twelve-month warranty upon completion of servicing.
The warranty may vary from twelve to twenty-four months depending on the official agent.
Is it necessary to service my watch?
A watch movement requires lubrication to function properly. The oil in the movement parts will deteriorates and eventually dries up, and may impact the watch’s accuracy in telling time as a result. It is recommended to send your watch for servicing every three to five years.